Although mobile devices are becoming more ubiquitous; older adults have trouble catching up with the dynamics oftechnological innovation in smartphones. Most custom solutionsfor them rely on a proprietary UI with an extenuatednumber of interaction possibilities. While these solutions dohelp with basic tasks such as calling the right person, manyof the benefits of having a smartphone are clearly dislodged.We introduce and evaluate a prototype, HelpMe, forolder adult users who want to use more demanding Appswithout external assistance. Through a prestudy we uncovereda set of behaviors that imply that the user needs assistance.By detecting these behaviors or by manual request; HelpMe overlays information that explain to the user whatcan be done on the current screen and what the different UIsymbols resemble. We evaluated HelpMe in a subsequentstudy where we collected feedback and measured the workload.Our findings show that older adult users would benefitfrom HelpMe, and that it reduces the perceived workload.    «

Although mobile devices are becoming more ubiquitous; older adults have trouble catching up with the dynamics oftechnological innovation in smartphones. Most custom solutionsfor them rely on a proprietary UI with an extenuatednumber of interaction possibilities. While these solutions dohelp with basic tasks such as calling the right person, manyof the benefits of having a smartphone are clearly dislodged.We introduce and evaluate a prototype, HelpMe, forolder adult users who want to use more de...    »