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Authors:
Menschner, Philipp; Peters, Christoph; Leimeister, Jan Marco 
Document type:
Konferenzbeitrag / Conference Paper 
Title:
Engineering Knowledge-Intense, Person-Oriented Services 
Subtitle:
A State of the Art Analysis 
Collection editors:
Tuunainen, Virpi; Nandhakumar, Joe; Rossi, Matti; Soliman, W. 
Title of conference publication:
Proceedings of the 19th European Conference on Information Systems 
Organizer (entity):
Association for Information Systems 
Conference title:
European Conference on Information Systems (19., 2011, Helsinki) 
Conference title:
ECIS 2011 
Venue:
Helsinki, Finland 
Year of conference:
2011 
Date of conference beginning:
09.06.2011 
Date of conference ending:
11.06.2011 
Publishing institution:
Association for Information Systems 
Year:
2011 
Language:
Englisch 
Abstract:
This paper provides a state-of-the-art analysis of service engineering (SE) approaches for knowledgeintense person-oriented (KIPO) services, focussing on IT-enabled provision of such services. Key attributes are derived that distinguish KIPOs from other services. These attributes are integrated in a framework with regard to their applicability on KIPOs development and used for a systematic literature review. KIPOs are of high economic relevance, yet they are laggards in terms of realization of I...    »
 
Open Access yes or no?:
Ja / Yes