Proceedings of the Sixth International Scientific Conference on Work With Display Units (WWDU 2002 - World Wide Work)
Conference title:
International Scientific Conference on Work with Display Units (6., 2002, Berchtesgaden)
Venue:
Berchtesgaden
Year of conference:
2002
Place of publication:
Berlin
Publisher:
ERGONOMIC Institut für Arbeits- und Sozialforschung Forschungsgesellschaft mbH
Year:
2002
Pages from - to:
533-535
Language:
Englisch
Keywords:
community platforms; community support
Abstract:
Community support platforms are gaining more and more interest in areas ranging from leisure support and customer support in electronic commerce to knowledge management in enterprises. However, current solutions usually are built as proprietary systems or as add-ons to systems designed for other purposes. The platforms are usually not very customisable and interoperable and are not utilizing the full potential of the community support idea. We have introduced community platforms in several projects and have derived some requirements for their development in these projects. In this paper we present these requirements and motivate an architecture for generic community support platforms designed to fulfil these requirements. «
Community support platforms are gaining more and more interest in areas ranging from leisure support and customer support in electronic commerce to knowledge management in enterprises. However, current solutions usually are built as proprietary systems or as add-ons to systems designed for other purposes. The platforms are usually not very customisable and interoperable and are not utilizing the full potential of the community support idea. We have introduced community platforms in several proje... »