Modularization, Integration and Ubiquitous User Interfaces
Zeitschrift:
Behaviour and Information Technology
Jahrgang:
21
Heftnummer:
5
Jahr:
2002
Seiten von - bis:
327-332
Sprache:
Englisch
Stichwörter:
community platforms; community support; ubiquitär
Abstract:
Community support platforms are gaining more and more interest in areas ranging from leisure support and customer support in electronic commerce to knowledge management in enterprises. However, current solutions usually are built as proprietary systems or as add-ons to systems designed for other purposes. The platforms are usually not very customisable and interoperable and are not utilizing the full potential of the community support idea. We have introduced community platforms in several domains and have derived some requirements in these projects. These requirements are mainly related to different aspects of usability. In this paper we present the requirements and motivate an architecture for community support systems designed to fulfil these requirements. «
Community support platforms are gaining more and more interest in areas ranging from leisure support and customer support in electronic commerce to knowledge management in enterprises. However, current solutions usually are built as proprietary systems or as add-ons to systems designed for other purposes. The platforms are usually not very customisable and interoperable and are not utilizing the full potential of the community support idea. We have introduced community platforms in several domai... »